Frequently Asked Questions
- What is your form of shipping?
We will be shipping through USPS. Flat rate priority mail is $6.10 in the U.S.
- Do you offer other forms of shipping?
Yes USPS express priority mail is available as a faster shipping method in the U.S.
- How much is international shipping?
International shipping will be calculated at the USPS rate depending on your zip code.
- How are the books made?
Our books will be laminated with a spiral binding. Each book is roughly 12 pages long.
- If my child likes Mickey Mouse would you be able to draw that in the books?
We are restricted in what characters we could draw in our books due to copyright restrictions. Unfortunately we were not granted permission to use Disney, Marvel or Sanrio characters in our books but understand that we are working hard on getting permission to incorporate characters from other companies that are popular with our kids. Thank you for your understanding.
Do you prefer to be contacted via email or phone?
We prefer to be contacted via email. We will try our best to respond within 24 hours. Please forward all inquiries to firstname.lastname@example.org.
- How long does it take to create a customized book?
A customized book will take us anywhere from 3-5 days before it will be shipped.
- Do you accept refunds?
All sales are final with the exception of a wrong item delivery.